Management System Implementation Courses


Implementing ISO 9001:2008 in a service industry 

New Course Dates for 2010

20th July - 22nd  July

31st August - 2nd  September

16th November - 18th November

Presented by Liz Pattison, senior ISO 9001 auditor for TUV Rheinland, this three-day workshop empowers you to make an informed decision about implementing a quality management system helping you to create a system that adds value to your organization. The course is based on accelerating learning principles.  

You will gain a sound understanding of quality management standards: 

  • Why do we have international standards like ISO 9001:2008?

  • Why certification can enhance your business image?

  • How continual improvement and internal auditing can be the vital tools to ensure your processes are run efficiently and effectively - helping you to satisfy your client and exceed their expectations - because you get it right first time round.

  You will learn how to: 

  • Map the process interactions in your organisation

  • Write a scope statement to explain what your system covers

  • Capture your organisation's processes as written procedures

  • Identify and control your organisation's outsourced processes

  • Develop a quality policy which suits your organisation

  • Set meaningful quality objectives

  • Appoint the right person as Management Representative

  • Write the "six mandatory procedures" for your organisation

  • Conduct meaningful management reviews of your QMS

   You will have drafts of the following documents: 

  • The scope of your QMS

  • Your organisation's process interaction chart

  • A quality policy specific to your organisation

  • High-level quality objectives for your organisation

  • The six "mandatory procedures"

  • Management review agenda.

Costs :

Management system Implementation Courses:  

Cost: R 3 200.00 (ex Vat) SA Spa Association Members

         R 4 000.00 (ex Vat) Non - Members

Terms and conditions apply.

Inclusive of venue costs, meals/refreshments, delegate manual, and your personal copy of the ISO 9001:2008 standard:

 To reserve your place on our next workshop contact the TUV Rheinland 

Sonia Potgieter, 012 349 1351 or email

Copyright© South African Spa Association. All rights reserved.

Tel: +27 11 447 9959