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SA Spa Association WorkShop JHB - The importance, benefits and value of a mystery guest

29 August 2013
 

A customer's opinion of your Spa is always based on their experience of the product and service they receive.

Statistics show that for every complaint received by a company there are another ten dissatisfied customers who simply moan to friends and use a rival spa next time.
Mystery spa guests give you an opportunity to correct mistakes before word of mouth negatively impacts your business. 

Measuring and monitoring service gives your staff confidence in delivering your concept to your specifications. Customer service should be the number one priority of all your staff, from staff who answer the phone, to those who deal with all services.
By visiting your business anonymously, posing as a member of the public, they complete a detailed critique of their visit, giving you a complete evaluation of the services and experience. Detailed feedback about problems with customer service and positive aspects as well is vital if you want to retain and expand your loyal customer base and market share.

Details:

Venue: Green Genes Wellness Centre
              39 - 41 St Albans Avenue
              Craighall Park

Date: 30th September 2013

Time: 9:00am

Cost:  SASA Members - R160.00 per person
           Non - Members - R200.00 per person

Includes: Tea/Coffee, Muffins and Breakfast

RSVP: by the 19th of September 2013


For more information about this event or to book, please contact:

Jessica Vicente

Tel: 011 501 4740
Email: events@saspaassociation.co.za or info@saspaassociation.co.za

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For more information contact the SA Spa Association on 011 447 9959 or e-mail: info@saspaassociation.co.za

 

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